Cancel your subscription
You can cancel your Pro or Business subscription yourself, in a few clicks. You keep your plan until the end of the period you already paid for.
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In the left menu, open Settings, then the Plan & Billing tab.
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Under the plan comparison, click Cancel my subscription. The Cancel my subscription button of the Free plan card opens the same window.
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Choose the main reason why you’re leaving, then click Continue.
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Answer the questions (every field is required), then click Continue.
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The window sums up what changes when your plan ends. Click No, I want to unsubscribe. To keep your subscription, click I’m keeping my subscription instead.
The cancellation is done right away, with no other step. The window shows Done, your subscription is cancelled and the date your plan ends.
What happens next
Section titled “What happens next”- You keep all the benefits of your plan until the end date.
- After that, your account switches back to the Free plan. No further payment is taken.
- Until then, Plan & Billing shows Cancellation scheduled with the end date.
Changed your mind?
Section titled “Changed your mind?”Until the end date, you can undo the cancellation: in Plan & Billing, click Reactivate my subscription. Your subscription carries on as before.
Invoices and payment card
Section titled “Invoices and payment card”In Plan & Billing, click Manage payment method, under the plan comparison. Your billing space at Polar opens: there you find your subscription and your past payments with their invoices, and you can change your card. Polar is the reseller of Shoplit subscriptions: it’s the one that issues the invoices.
This link shows as long as you’re on a paid plan. Back on the Free plan and missing an invoice? Ask Lya in the chat bubble at the bottom right of Shoplit. She can offer to pass your request on to Shoplit support: click Yes, send it to confirm, and the team will reply by email.
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