Access your video course

You watch your course in the seller’s course space, with the email you used to pay and a password you choose. Here is how to get in the first time, and how to get back in later.

Emails or pages in French?

Your emails follow the language of the seller’s page or course (the new password email follows your browser’s language). The course space follows your browser’s language. In French, look for:

• email subjects “Voici votre accès à” (your purchase), “Votre accès à” (a new access link) and “Votre nouveau mot de passe” (a new password);
• the buttons Accéder à ma formation (Access my course) and Choisir un nouveau mot de passe (Choose a new password);
• in the course space, Se connecter (Log in), Mot de passe oublié ? (Forgot password?), Première connexion ? (First time here?) and Envoyer le lien (Send the link).

Open your course the first time

1. Open the email you got after your purchase. It comes from the seller’s name, with the subject “Here is your access to” followed by the course name. Tap or click Access my course. The same button is on the page that opens right after you pay.

2. Choose your password (8 characters minimum). If asked, also type your first name. Then tap or click Access my course: your course opens.

Keep that email

Its Access my course button doesn’t expire, but it stops working if the seller removes your access or refunds you. If you already chose a password, the page says Welcome back instead: tap or click Continue to open your course.

Log in again later

1. Open the seller’s course space: the seller’s address followed by /espace, for example sellername.shoplit.io/espace. If the seller uses their own domain, it’s theirdomain.com/espace. Bookmark this page.

   Not sure of the address? Tap or click Access my course in your purchase email. Once your course is open, bookmark that page (its address starts with the seller’s address).

2. Type the email you used for your purchase and your password.

   

3. Tap or click Log in.

You then stay logged in on that device for up to 30 days, unless you log out.

Forgot your password

1. On the login page, tap or click Forgot password?

2. Type the email you used for your purchase, then tap or click Send the link.

   

3. Open the email with the subject “Your new password” and tap or click Choose a new password. The link works once, for 1 hour.

4. Type your new password and tap or click Access my course. Your other devices are logged out: log in there again with the new password.

If you never chose a password, you get the access email instead (subject “Your access to” followed by the course name): follow step 3 of the next section.

Never got your access, or the link expired

1. On the login page, tap or click First time here?

2. Type the email you used for your purchase, then tap or click Send the link.

   

3. Open the email with the subject “Your access to” followed by the course name, and tap or click Access my course. This link works once, for 7 days.

4. Choose your password and tap or click Access my course.

If a link has expired or was already used, the page says This link is no longer valid. Tap or click Get a new link, then start again from step 2.

No email arrives?

To protect your privacy, the page always answers the same way, even if the email isn’t enrolled. Look in your spam or promotions folder, and check that you typed the exact email you used to pay. If you asked several times, wait an hour before trying again.

Still can’t get in? Contact the seller

The seller is the creator who sold you the course: they manage their students and can check or resend your access. Shoplit only provides the course space, so the seller is the one who can help. To reach them, reply to the email you got after paying, from the seller’s name: your message goes straight to them.

Contact the seller too if the course space says your access was removed or the course is no longer available, and for any refund or payment question.

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