Manage your account: password, login email, deletion

Your login details live in Settings > Profile & Account: that’s where you change your password, see your login email and, if you leave Shoplit, delete your account.

Change your password

1. In the left menu, open Settings. The Profile & Account tab opens first.

2. Scroll down to the Account card. Under Change password, type your Current password, then your new password twice: in New password (8 characters min.) and in Confirm the new password.

   

3. Click Change password. The button shows Password changed once it’s done.

Forgot your password?

1. On the login page, click Forgot password?

2. Type your email, then click Send the link.

3. Open the link in the email you receive (check your spam folder too). Choose a new password of at least 8 characters, then click Update.

Signed up with Google?

Your account has no Shoplit password. Log in with the Continue with Google button, as when you signed up.

Change your login email

You can’t change your login email yourself yet: the Account card shows it with Editable soon.

Your Public contact email is a different address: your buyers see it, and their replies to your emails reach it. You can change it at any time in the same tab, in the My storefront card, then click Save.

Need to change your login email now, for example because you lost access to it? Open the chat bubble at the bottom right of Shoplit and ask Lya. She can offer to pass your request on to Shoplit support: click Yes, send it to confirm, and the team will reply by email.

Delete your account

Deleting is permanent

Everything goes right away and can’t be restored: your creations, pages, storefront, data and profile. A paid subscription stops at once, even if the paid period isn’t over, and your students lose access to your courses. Before you start:

• If you sell, withdraw your Stripe balance.
• Export your contacts: Marketing > Contacts, then Export.
• Export your sales: Analytics > Sales, choose the All period, then click Export sales (CSV).

1. In Settings > Profile & Account, scroll down to the Danger zone and click Delete my account.

   

2. Read the warning, then click Continue.

3. Choose why you’re leaving (you can add a few words), then click Continue.

4. Type SUPPRIMER, the confirmation word, then your password. If you signed up with Google, type your email address instead. Click Delete my account permanently.

   

Your account is deleted right away, and an email confirms it.

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